Privacy Policy

Effective date: July 23, 2026  |  Last updated: July 23, 2026

This Privacy Policy explains how Tilism Technologies ("Tilism", "TelloTalk", "we", "us" or "our"), the developer and operator of the TelloCast omnichannel ticketing and customer engagement platform (the "Service"), collects, uses, discloses, and safeguards information when you visit our website, request a demo, or when the Service is used by our business customers to communicate with their own customers over channels such as live web chat, SMS, Facebook Messenger, Instagram Direct Messages and WhatsApp.

By using our website or the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or the Service.

1. Who We Are

TelloCast is a product of Tilism Technologies, a software company that builds an omnichannel messaging, ticketing and customer-support platform ("mini CRM") that lets businesses manage conversations with their own customers from a single dashboard - including live website chat, SMS, Facebook Messenger, Instagram Direct Messages and WhatsApp - together with agent/supervisor tools, ticket & feedback management, and customer satisfaction (CSAT) scoring.

Registered office:
Tilism Technologies, Unit#304, Parsa Towers, Block-6, Sharah-e-Faisal, Karachi, Pakistan

2. Scope of This Policy

This policy covers two distinct situations, because we act in two different roles:

When...	Our role	What that means
You visit our website (tellocast / tilismtech site), request a demo, sign up for an account, or contact us directly	Data Controller	We decide why and how your personal data is processed, as described in this policy.
A business customer uses TelloCast to chat with their own end-customers over web chat, SMS, Messenger, Instagram or WhatsApp	Data Processor / Service Provider	We process conversation data on behalf of, and under the instructions of, our business customer, solely to provide the Service to them. The business customer remains responsible for their own privacy practices toward their end-customers.

If you are an end-customer who has messaged a business through TelloCast and have questions about how that specific business handles your data, please also refer to that business's own privacy policy. You may still contact us using the instructions in Section 10 (Data Deletion Instructions) to make a request regarding data stored on our systems.

3. Information We Collect

a. Information you give us directly

• Contact / "Create Account" / demo-request form data: full name, business email, company name, job title, phone number, country and any message you type in.
• Account and billing information when a business signs up for TelloCast (business name, admin contact details, plan/billing details).
• Any correspondence you send us by email or phone.

b. Information collected automatically

• Log data such as IP address, browser type, device type, pages visited, referring URL and timestamps.
• Cookies and similar technologies used for site functionality and analytics (see Section 6).

c. Information processed within the TelloCast platform

When a business uses TelloCast to talk to its own customers, the platform processes conversation content and metadata (sender name, phone number/handle, message text, attachments, timestamps, agent notes, ticket status and CSAT ratings) so that the business's agents can view, reply to and manage those conversations from one dashboard.

4. Data Received Through Facebook, Instagram & WhatsApp

When a business customer connects their Facebook Page, Instagram professional account, or WhatsApp Business number to TelloCast, we receive and process, strictly on that business's behalf, the following categories of data made available by Meta Platforms, Inc. through the Messenger Platform, Instagram Messaging API and WhatsApp Business API:

• The sender's name and public profile picture, and platform identifiers (e.g. PSID / IGSID) needed to reply to the correct person;
• Message content and attachments (text, images, documents, quick replies) exchanged between the business and its customer;
• Conversation metadata such as timestamps, read/delivery status, and the Page or WhatsApp number the message was sent to;
• Phone number, for WhatsApp Business API conversations.

5. How We Use Information

• To provide, operate, maintain and improve the TelloCast platform and our website;
• To route, display and manage conversations, tickets, agent/supervisor workflows and CSAT scores for our business customers;
• To respond to demo requests, support queries and other communications;
• To send account, billing and service-related notifications;
• To monitor, secure and troubleshoot our systems, and prevent fraud or abuse;
• To comply with legal obligations.

6. How We Share Information

We do not sell personal data. We only share information in the following circumstances:

• With the business customer who owns the relevant channel/Page/WhatsApp number - this is the core purpose of the Service, since their agents need to see and reply to their own customers' messages;
• With sub-processors / infrastructure providers (e.g. hosting, cloud storage, email delivery) who process data on our behalf under confidentiality and data-protection obligations, and only to the extent needed to run the Service;
• For legal reasons, if required to comply with a law, regulation, legal process or enforceable governmental request;
• In a business transfer, such as a merger, acquisition or sale of assets, subject to standard confidentiality arrangements.

7. Meta Platform Terms Compliance

Our use of any information received via Facebook, Instagram or WhatsApp complies with the Meta Platform Terms and Meta Developer Policies. Specifically:

• Data obtained through these integrations is used solely to provide the messaging, ticketing and support features requested by the connected business - never for unrelated purposes;
• We do not use this data for advertising, and we do not sell or transfer it to third parties for their own independent use;
• Access tokens and channel credentials are stored securely and are not shared outside of what is required to operate the Service;
• If a business customer disconnects a Facebook Page, Instagram account or WhatsApp number from TelloCast, or terminates their account, we delete the associated access tokens and, upon request, the associated conversation data, as described in Section 10.

8. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to keep the site working correctly, remember preferences, and understand how visitors use the site (analytics). You can control or disable cookies through your browser settings; disabling cookies may affect some site functionality.

9. Data Retention

We retain website inquiry/lead data for as long as reasonably necessary to respond to your inquiry and for legitimate business record-keeping, after which it is deleted or anonymized. Conversation data processed within TelloCast on behalf of a business customer is retained for as long as that customer's account is active, or as otherwise instructed by that customer, and is deleted within a reasonable period after the account is closed or upon a valid deletion request.

10. Data Deletion Instructions

You can request the deletion of personal data associated with you from our systems at any time. This applies whether you are a website visitor, a TelloCast business customer, or someone who messaged a business through TelloCast over web chat, SMS, Messenger, Instagram or WhatsApp.

To request deletion of your data:

1. Email adnan@tilismtech.com with the subject line "Data Deletion Request";
2. Include your name, the email/phone/handle used in the relevant conversation, and, if applicable, the name of the business you messaged;
3. We will verify the request and delete or anonymize the associated personal data from our systems within 30 days, except where we are required to retain it for legal, security, or legitimate business record-keeping purposes;
4. We will send a confirmation email once the deletion has been completed.

Business customers can also remove connected Facebook Pages, Instagram accounts or WhatsApp numbers directly from their TelloCast dashboard settings at any time, which revokes our access to that channel going forward.

11. Your Rights & Choices

Depending on your location, you may have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; object to or restrict certain processing; and request a copy of your data in a portable format. To exercise any of these rights, contact us using the details in Section 17.

12. Data Security

We use reasonable administrative, technical and physical safeguards designed to protect personal data against unauthorized access, alteration, disclosure or destruction, including access controls and encrypted transmission (HTTPS/TLS). No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

13. Children's Privacy

Our website and the TelloCast platform are intended for business use and are not directed at children. We do not knowingly collect personal data from children under 13 (or the minimum age required by local law). If you believe a child has provided us with personal data, please contact us so we can delete it.

14. International Data Transfers

Our systems and service providers may be located in countries other than your own. Where personal data is transferred internationally, we take reasonable steps to ensure it continues to be protected in line with this policy.

15. Third-Party Links

Our website may contain links to third-party sites (including Meta's own platforms). We are not responsible for the privacy practices of those third parties, and we encourage you to review their respective privacy policies.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. The "Last updated" date at the top of this page indicates when this policy was last revised. Material changes will be reflected on this page.

17. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact us at:

Tilism Technologies
Unit#304, Parsa Towers, Block-6, Sharah-e-Faisal, Karachi, Pakistan
Email: adnan@tilismtech.com
Phone: +92 345 3158758

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